Privacy Policy

We collect information you provide directly to us when you register for an account, create or modify your profile, and use the features of our platform. This includes:

•Account information: name, email address, phone number, and password

•Organization information: company name, address, and billing details

•Usage data: information about how you use the platform, including jobs created, customers managed, and technician activity

•Device information: IP address, browser type, operating system, and device identifiers

•Communications: any messages or support requests you send to us

We use the information we collect to:

•Provide, maintain, and improve our services

•Process transactions and send related information, including confirmations and invoices

•Send technical notices, updates, security alerts, and support messages

•Respond to your comments, questions, and requests

•Monitor and analyze usage patterns and trends to improve user experience

•Detect, investigate, and prevent fraudulent transactions and other illegal activities

•Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

•Service providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processing via Stripe, email delivery, cloud hosting)

•Legal requirements: We may disclose information if required by law or in response to valid legal process

•Business transfers: If we are involved in a merger or acquisition, your information may be transferred as part of that transaction

•With your consent: We may share information with your consent or at your direction

We take the security of your data seriously and implement appropriate technical and organizational measures, including:

•All data transmitted between your browser and our servers is encrypted using TLS/SSL

•Passwords are hashed using bcrypt with a work factor suitable for current hardware

•Access to production data is restricted to authorized personnel only

•We conduct regular security reviews and promptly address identified vulnerabilities

•Payment card information is processed by Stripe and never stored on our servers

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at privacy@pestcontrol.app.

After account deletion, we may retain certain information as required by law or for legitimate business purposes such as fraud prevention, resolving disputes, and enforcing our agreements. Anonymous, aggregated data may be retained indefinitely.

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use:

•Essential cookies: Required for the platform to function (authentication tokens, session data)

•Analytics cookies: Help us understand how users interact with the platform so we can improve it

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Depending on your location, you may have the following rights regarding your personal data:

•Access: Request a copy of the personal data we hold about you

•Correction: Request correction of inaccurate or incomplete data

•Deletion: Request deletion of your personal data

•Portability: Request a machine-readable export of your data

•Objection: Object to our processing of your personal data

To exercise any of these rights, please contact us at privacy@pestcontrol.app. We will respond within 30 days.

Our platform integrates with third-party services. When you use these integrations, their respective privacy policies govern the use of your information:

•Stripe — Payment processing (stripe.com/privacy)

•Cloudinary — Image and file storage (cloudinary.com/privacy)

•Twilio — SMS notifications (twilio.com/en-us/legal/privacy)

•Google Maps — Location services (policies.google.com/privacy)

We are not responsible for the privacy practices of these third parties.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us at privacy@pestcontrol.app and we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will also send an email notification to the address associated with your account.

Your continued use of the platform after any change constitutes your acceptance of the new Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

•Email: privacy@pestcontrol.app

•Address: PestControl SaaS, Support Team

•Response time: We aim to respond to all privacy inquiries within 5 business days